Help Centre

Name: HirePilot
Author: FORCCAST TECHNOLOGY PTY LTD

Getting Started

How do I check my resume health?: Create a free account, upload your resume (PDF or DOCX), and we'll give you a score, readability rating, and completeness breakdown in under 30 seconds.
How do I upload a resume?: After logging in, go to your dashboard and click the upload area. You can drag and drop a file or click to browse. We accept PDF (.pdf) and Microsoft Word (.docx) files up to 10MB. Once uploaded, we extract the text and run a health check automatically — no additional steps needed.
Can I upload multiple resumes?: Yes. You can upload and store multiple resumes in your account. Each one gets its own health check, and you can set a primary resume for job match analysis.
What file formats do you support?: We support PDF (.pdf) and Microsoft Word (.docx) files up to 10MB. We extract text from both formats and analyse the content. Note that scanned image-only PDFs (non-OCR) may not extract correctly.
Is the health check really free?: Yes. The resume health check is completely free with no limits. No credit card required. You can check your resume as many times as you like.

What does the health check measure?: The health check analyses three dimensions of your resume: Resume Score — an overall rating based on structure, formatting, and content quality; Readability — how easily an ATS can parse your resume and how clearly information is presented; and Completeness — whether your resume includes all key sections like work experience, education, skills, certifications, and contact information.
What is ATS readability?: ATS readability measures how well your resume can be parsed by automated systems. Factors include font choice (standard fonts parse best), section headers (standard headings like 'Work Experience' are preferred), and the absence of tables, columns, and text boxes that can confuse parsers.
What does 'Completeness' mean?: Completeness checks whether your resume includes all sections that employers and ATS systems expect: contact information, professional summary or objective, work experience, education, skills, and optional sections like certifications, languages, and volunteer work.

How does job match analysis work?: Paste a job description alongside your uploaded resume. We analyse both and show you a match score, missing skills, missing keywords, and detailed suggestions for improvement. The analysis compares your resume against the specific requirements of the job you're targeting, not generic benchmarks.
What is a match score?: The match score is a percentage that represents how well your resume aligns with the job description. It considers skills, keywords, qualifications, and experience. A higher score means your resume is more likely to pass ATS filtering for that specific role.
What are missing keywords and skills?: Missing keywords are specific terms from the job description that appear in the posting but are absent from your resume. Missing skills are broader qualifications or competencies the employer requires that your resume doesn't currently demonstrate. Both are flagged so you can decide whether to add them or adjust your content.
Do I need the Job Search Pass to use it?: Yes. Job match analysis is a premium feature included with the one-time Job Search Pass ($14.99 for 60 days). The free plan includes unlimited health checks; the pass adds job match analysis and AI rewrites.

How do rewrites work?: Select a bullet point from your work experience or your professional summary, and our AI generates 1-2 alternative versions. The AI optimises your language — rephrasing to be more impactful and ATS-friendly — without changing your actual achievements or inventing new facts.
Does the AI fabricate achievements?: No. This is our core principle. If your bullet point says 'Increased sales,' the AI will not add a percentage. Missing metrics are marked as [X%] placeholders. Your resume stays truthful — we optimise the language, not the facts.
What sections can I rewrite?: You can rewrite individual bullet points from your work experience and your professional summary. Each rewrite preserves the original meaning while improving the language, keyword density, and impact.
Can I download the rewritten resume?: Yes. You can export your rewritten resume as a DOCX file with one click. The download preserves your formatting and includes all accepted rewrites.

Which format is better for ATS?: Both PDF and DOCX are widely accepted by modern ATS systems. PDF preserves your formatting exactly but is harder to parse if it contains complex layouts. DOCX is easier for parsers to extract text from but may render differently depending on the system. We recommend plain, well-structured DOCX for maximum ATS compatibility, or simple single-column PDF if design consistency matters.
Can I upload both formats?: Yes. We accept both PDF and DOCX files up to 10MB. Both formats go through the same analysis pipeline.
Which format should I submit to employers?: Unless the employer specifies a format, PDF is generally preferred for final submission because it preserves your formatting. For ATS optimisation, prioritise clean, single-column layouts in whatever format you choose.

How do I reset my password?: Visit our forgot password page and enter your email address. We'll send you a reset link.
How long does the Job Search Pass last?: 60 days from the date of purchase. No auto-renewal — your access simply ends after 60 days. If you're still job hunting, you can purchase another pass.
How do I request a refund?: See our Refund Policy for full details. Refunds are available within 48 hours of purchase if no analyses or rewrites have been used.

How long do you keep my data?: Resumes and analysis results are automatically deleted after 7 days from upload. You can also delete them manually from your dashboard at any time. This 7-day retention period ensures your sensitive information does not remain on our servers longer than necessary.
Is my resume data secure?: Yes. Your resume is encrypted in transit (TLS) and at rest (AES-256). Only you can access your uploaded resumes. We never share or sell your data to third parties. AI processing is performed through secure provider APIs — your content is not used to train AI models.
How do I delete my account?: Contact us through our Contact page with the subject “Data Deletion Request.” We'll process it within 30 days as required by Australian privacy law.
What happens to my data after the Job Search Pass expires?: Your account and uploaded resumes remain accessible even after your pass expires — you keep the free health check functionality. Only premium features (job match analysis, AI rewrites) become unavailable until you purchase a new pass.

Still have questions? Contact us.